Refund policy

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Return & Refund Policy

Zevra Electronics

Last Updated: [Add Date]

At Zevra Electronics, we aim to provide high-quality products and customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1️⃣ Return Policy

Customers can request a return within 7 days of delivery.
The product must be:
- Unused
- In original packaging
- With all accessories included
- In resalable condition
Proof of purchase (Invoice/Order ID) is mandatory.

Non-Returnable Items:

Used or damaged products (unless received damaged)
Products without original packaging
Items damaged due to misuse or improper handling

2️⃣ Damaged or Wrong Product

If you receive:

A damaged product
A defective item
A wrong product

Please contact us within 48 hours of delivery with:

Order ID
Clear photos or video proof
Description of the issue

We will arrange replacement or refund after verification.

3️⃣ Refund Policy

Refunds are processed after product inspection.
Approved refunds will be credited within 5–7 business days.
Refund will be made to:
- Original payment method, or
- Bank transfer (if applicable)

Shipping charges are non-refundable (unless product is defective or wrong item sent).

4️⃣ Cancellation Policy

Orders can be cancelled before dispatch.
Once shipped, cancellation is not allowed.

5️⃣ Return Shipping

If return is due to our mistake (damaged/wrong product) → We bear shipping cost.
If return is for personal reason → Customer bears return shipping cost.